Built for Malaysian businesses

Your customers are all on WhatsApp. Your orders are stuck on three different staff phones.

WhatsBox puts every WhatsApp conversation, order and follow-up into one shared inbox — with an AI agent that answers the repeat questions for you.

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14 days free. Cancel anytime.

What changes on day one

Nothing about how your customers reach you changes. Everything about how you handle it does.

One shared inbox for your whole team

No more hunting through personal phones. Every conversation lives in one place, and the history stays when a staff member leaves.

An AI agent trained on your business

Point it at your website, upload your documents, and it answers from those — so the replies are yours, not something a model invented.

Automated follow-ups that never get missed

Build the sequence once on a visual canvas. Reminders and re-engagement then run whether anyone remembers or not.

Features

Everything runs through WhatsApp

We are not trying to be twelve channels at once. We build depth where your customers actually are.

Shared team inbox

One WhatsApp number, your whole team. Assign conversations, leave internal notes, tag and search the full history.

See the inbox

AI agents

An agent trained on your website, documents and help articles — answering in your words, and handing over to a human the moment it should.

Automate your replies

Visual flow builder

Drag-and-drop automation for onboarding, reminders and qualification. No code, no developer.

Build a flow

Broadcasts

Send an approved template to a segment, schedule it ahead, and see exactly what landed.

Send a campaign

Knowledge base

A public help centre for your customers that doubles as the source your AI agent answers from.

Build your help centre

Bookings and reminders

Bookings arrive from your website, a flow or your own system, and the confirmations and reminders send themselves.

Cut your no-shows
What nobody else does

Take the whole order, not just the enquiry

Connected to WhatsMenu, WhatsBox does not stop at the conversation. Your catalogue, cart and order status all live inside the chat — so a customer goes from question to paid order without ever leaving WhatsApp.

  • Customers browse your catalogue in the chat
  • Orders arrive with items, notes and delivery details attached
  • Status updates go back automatically as the order moves
Pricing

Plain pricing, in ringgit

Every plan includes the AI agent, the flow builder and the shared inbox. You pay for scale, not for features.

Solo
RM 139 / month

For one person running all their own campaigns and conversations.

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  • 20,000 messages a month
  • 5,000 contacts
  • 15 broadcast campaigns a month
  • 3 AI chatbot flows
  • 50 knowledge base articles
  • 6 months chat history
  • 1 organization
  • WhatsMenu ordering integration
  • Website chat widget
  • Additional agent seats
Team
RM 399 / month

For one company whose team sells and supports customers together.

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  • Everything in Solo, plus:
  • 10 agent seats
  • 200,000 messages a month
  • 100,000 contacts
  • Unlimited broadcast campaigns
  • 30 AI chatbot flows
  • 500 knowledge base articles
  • 2 years chat history
  • Contact pipelines
  • AI translation and WhatsApp calling
  • EasyStore, WooCommerce, SMS and email
Scale
RM 799 / month

For groups and agencies running several brands under one account.

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  • Everything in Team, plus:
  • 3 organizations, each with its own limits
  • 30 agent seats per organization
  • 1,000,000 messages a month per organization
  • 1,000,000 contacts per organization
  • Unlimited flows and knowledge base articles
  • Unlimited chat history
  • Priority support
Questions

The things people ask before signing up

Do I need the WhatsApp Business API to use WhatsBox?
Yes. WhatsBox connects to the official WhatsApp Business API using your own Meta account, which is what makes a shared inbox, automation and broadcasts possible. The free WhatsApp Business app cannot do any of those things: there is no shared history, no way to assign a conversation, and nothing survives an employee leaving with their phone.
Are Meta's WhatsApp charges included in my plan?
No. Meta bills WhatsApp charges directly to your own WhatsApp Business account, separately from your WhatsBox subscription. Meta charges per message delivered, priced by category and country. Your replies inside the 24 hours after a customer writes to you are free.
Can I keep my existing WhatsApp number?
In most cases yes. A number currently on the free WhatsApp Business app can be migrated to the API, though it can only be active in one place at a time — once migrated, it works through WhatsBox rather than the phone app.
Can several staff use the same WhatsApp number?
Yes. That is the main reason to move off the free app. Your team share one number, each with their own login, and every conversation can be assigned to a specific person while the whole history stays visible to everyone who needs it.
Can customers actually order through WhatsApp?
Yes, when you connect WhatsMenu. Your catalogue and cart run inside the chat, orders arrive with items and delivery details attached, and status updates are sent back to the customer automatically.
Can I cancel at any time?
Yes. Plans are month to month unless you choose annual billing, and there is no contract or cancellation fee.

Get your WhatsApp under control

Set up your number, invite your team, and let the AI agent take the repeat questions.

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