Pricing
Plans and pricing
Every plan includes the AI agent, the flow builder and the shared inbox. You pay for scale, not for features.
Solo
RM
139
/ month
For one person running all their own campaigns and conversations.
Start free trial- 20,000 messages a month
- 5,000 contacts
- 15 broadcast campaigns a month
- 3 AI chatbot flows
- 50 knowledge base articles
- 6 months chat history
- 1 organization
- WhatsMenu ordering integration
- Website chat widget
- Additional agent seats
Team
RM
399
/ month
For one company whose team sells and supports customers together.
Start free trial- Everything in Solo, plus:
- 10 agent seats
- 200,000 messages a month
- 100,000 contacts
- Unlimited broadcast campaigns
- 30 AI chatbot flows
- 500 knowledge base articles
- 2 years chat history
- Contact pipelines
- AI translation and WhatsApp calling
- EasyStore, WooCommerce, SMS and email
Scale
RM
799
/ month
For groups and agencies running several brands under one account.
Start free trial- Everything in Team, plus:
- 3 organizations, each with its own limits
- 30 agent seats per organization
- 1,000,000 messages a month per organization
- 1,000,000 contacts per organization
- Unlimited flows and knowledge base articles
- Unlimited chat history
- Priority support
Every plan starts with 14 days free. Cancel anytime.
What each plan includes
Limits apply per organization, not shared across them.
| What each plan includes | Solo | Team | Scale |
|---|---|---|---|
| Team and organizations | |||
| Organizations Separate workspaces under one subscription, each with its own number, contacts and team. | 1 | 1 | 3 |
| Team members Assign a chat to a person · Round-robin assignment · Away status · Internal notes | Not included | 10 | 30 |
| Messaging | |||
| Messages sent Counted per calendar month, resetting on the first. Only messages you send count; incoming messages and internal notes do not. | 20,000 / month | 200,000 / month | 1,000,000 / month |
| Broadcast campaigns Audience segments · Approved templates · Send now or schedule · Per-campaign delivery log | 15 / month | Unlimited | Unlimited |
| Contacts stored Custom fields · Groups and tags · Saved segments · CSV import · Duplicate merging | 5,000 | 100,000 | 1,000,000 |
| Chat auto-translation Set the incoming and the reply language per conversation, from the contact panel. | ✓ | ✓ | ✓ |
| WhatsApp calling Take calls from customers, inside the hours you set. | — | ✓ | ✓ |
| Automation | |||
| Active flows Keyword, schedule and opening-hours triggers · Branching on the reply · AI answering inside a step · Hand-off to a person | 3 | 30 | Unlimited |
| Knowledge base articles Public help centre · Categories and search · Doubles as the AI agent's source | 50 | 500 | Unlimited |
| Contact pipelines Stages you define · Move a contact as the deal progresses | — | ✓ | ✓ |
| Data and access | |||
| File storage | 5 GB | 20 GB | 30 GB |
| Chat history kept How far back the chat screen loads. Older messages stay in your account and are not deleted. | 180 days | 730 days | Unlimited |
| API send rate | 30 / min | 60 / min | 300 / min |
| Channels and integrations | |||
| Website chat widget A click-to-WhatsApp button, or an on-page chat window for visitors who would rather not leave. | ✓ | ✓ | ✓ |
| WhatsMenu ordering Your catalogue and checkout inside the chat | ✓ | ✓ | ✓ |
| EasyStore | — | ✓ | ✓ |
| WooCommerce | — | ✓ | ✓ |
Pricing questions
Is there a free trial?
Yes. Every WhatsBox plan starts with 14 days free. You enter card details to begin, nothing is charged until the 14 days are up, and cancelling before then costs you nothing. You get the whole plan during the trial — the shared inbox, the AI agent, the flow builder, all of it. Meta's own WhatsApp charges are billed separately to your WhatsApp Business account and still apply during the trial.
Are Meta's WhatsApp charges included in the price?
No. Meta bills WhatsApp charges directly to your own WhatsApp Business account, separately from your WhatsBox subscription. Meta charges per message delivered, at a rate that depends on the category — marketing, utility or authentication — and on the country. Service messages, meaning your replies inside the 24 hours after a customer writes to you, are free.
What counts as a message?
Only messages your account sends. Incoming messages from customers and internal notes between your team are not counted, and the count resets on the first of each calendar month.
Do the limits apply per organization or across my whole account?
Per organization. If your plan includes three organizations, each one gets the full allowance of messages, contacts and storage — they are not shared or pooled between them.
What happens if I reach a limit?
Sending pauses for that organization until the next monthly reset or until you move to a larger plan. Nothing is deleted, and incoming messages keep arriving so you do not lose conversations while you decide.
What are credits and how do they work?
Credits pay for AI usage — the agent generating replies and processing your documents. Each plan includes a monthly allowance, and annual plans receive the full year in one grant when the subscription starts.
How does annual billing work?
Annual plans show a per-month figure but are charged once for the whole year, and the yearly total is shown beneath the price before you pay. The saving against paying monthly is calculated from the current plan prices.
Can I change plan or cancel later?
Yes. Plans run month to month unless you choose annual billing, and there is no contract or cancellation fee. Moving up takes effect immediately.
Which currency am I charged in?
Each plan is charged in the currency shown on its price. Malaysian plans are billed in ringgit, so there is no conversion or foreign exchange fee on your card.
Still deciding?
Start on any plan and change it later — nothing here is locked in.