Shared team inbox

One WhatsApp number, your whole team

Every conversation in one place, with the history owned by the business rather than by whoever happened to answer.

AL Aisyah LimIs the linen shirt in stock in M? Unassigned
TC Tan Chee MengCan I change my delivery address? Siti
NR Nurul RadziThanks, received! Ahmad · away

Internal note Wants the PJ branch — check stock there before replying. The customer never sees this.

How it works

  1. Connect your number

    Your WhatsApp Business number connects once through Meta. Everyone works from it without sharing a phone or a password.

  2. Assign the conversation

    Hand a chat to a specific person so two staff never answer the same customer, and nobody assumes someone else has it.

  3. Keep the thread

    Notes, tags and the full history stay attached to the contact, so the next person picks up mid-conversation without asking the customer to repeat themselves.

What you get

  • Internal notes your customer never sees
  • Tags and search across the whole history
  • Away status, so work is not assigned to someone who has left for the day
  • History that survives an employee leaving with their phone

Related

AI agents

It answers from your website, your documents and your help articles, and hands over to a person the moment it should.

Broadcasts

Approved templates sent to a segment you chose, through the official API — not a bulk sender automating a phone.

Get your WhatsApp under control

Set up your number, invite your team, and let the AI agent take the repeat questions.

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