Knowledge base

A help centre that also teaches your AI

Write an answer once. Customers read it on your help site, and the AI agent uses it to reply in chat.

delivery to east malaysia

  • Shipping rates and delivery times The agent answers from this
  • Which areas we deliver to
  • Tracking an order that has shipped

How it works

  1. Write it once

    Articles grouped into categories, in your own words, published on a help centre customers can browse.

  2. It becomes the AI source

    The same articles are what the agent draws on, so the answer in chat matches the answer on the page.

  3. Update in one place

    Change the article and both the help centre and the agent change with it.

What you get

  • Public help centre for your customers
  • Categories and search
  • Doubles as the AI agent source material
  • One edit updates both

Related

AI agents

It answers from your website, your documents and your help articles, and hands over to a person the moment it should.

Shared team inbox

Every conversation in one place, with the history owned by the business rather than by whoever happened to answer.

Get your WhatsApp under control

Set up your number, invite your team, and let the AI agent take the repeat questions.

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