Take the whole order in WhatsApp
Your customers already message you to order. Connected to WhatsMenu, the catalogue, the cart and the order status all live inside that same chat.
Hi, do you deliver to Bangsar?
Yes we do — last order for tonight is 9:30 PM. Here is tonight’s menu 👇
2x Nasi Lemak Ayam, one without sambal please
Got it. RM27.80 to Jalan Maarof. Confirm and I’ll send it to the kitchen.
The problem
Orders arrive as a paragraph of text at 7pm, someone transcribes them wrong, and the customer rings to ask where the food is.
What it looks like
Customer messages your number and asks if you deliver to their area
The AI agent confirms the area and delivery cutoff, then sends the menu
They browse and build a cart without leaving the chat
The order lands with items, notes and address attached — nothing transcribed
Status updates go back automatically as the kitchen and rider move
The obvious objection
We already take orders on WhatsApp. Why change?
Nothing changes for the customer — they still message the same number. What changes is that the order arrives structured instead of as free text, so it cannot be misread, and the status updates send themselves instead of someone remembering.
Other industries
For retail and e-commerce
Most retail messages are the same handful of questions. The agent takes those, and your team gets the ones that are actually worth a person.
For service businesses
Quotes, bookings and follow-ups where the enquiry already arrived — with the basic questions asked before anyone picks it up.
Get your WhatsApp under control
Set up your number, invite your team, and let the AI agent take the repeat questions.