Qualify the enquiry before it reaches you
Quotes, bookings and follow-ups where the enquiry already arrived — with the basic questions asked before anyone picks it up.
Hi, I need aircon servicing
Happy to help. How many units, and which area are you in?
3 units, Petaling Jaya
Noted — 3 units in PJ. Ahmad will confirm a time and price shortly.
The problem
Every enquiry starts with the same five questions, and half of them turn out not to be worth quoting for.
What it looks like
Enquiry arrives from an ad, a QR code or your website
A flow asks the qualifying questions — scope, timing, location
The answers are saved against the contact as fields you can filter on
Qualified enquiries are assigned to a person; the rest get a polite answer automatically
Follow-up runs on a schedule, so a quote is never left hanging
The obvious objection
Will customers mind talking to an automation first?
They mind waiting far more. The questions are the ones you would have asked anyway, they get answered instantly at any hour, and a person takes over the moment there is something to discuss.
Other industries
For clinics and healthcare
Appointment reminders, opening hours and preparation instructions handled in chat, so the front desk can look after the people in front of them.
For retail and e-commerce
Most retail messages are the same handful of questions. The agent takes those, and your team gets the ones that are actually worth a person.
Get your WhatsApp under control
Set up your number, invite your team, and let the AI agent take the repeat questions.